+971-48184500info@i-onik.com

Faq

What should I do if my phone does not switch on but keeps switching off on its own?

A. Please verify the possible reason and follow the troubleshooting steps below to resolve your issue:

  • Fully charge the battery according to the instructions listed in the user manual.
  • For devices with removable battery, remove and re-insert the battery according to the instructions listed in the user manual.
  • Check whether you are using an original battery and charger compatible with your phone model. You can find compatibility information in your user manual.
  • If you have access to another battery and charger of the same type as your phone’s, try replacing them to determine if the issue is with the phone, the battery or the charger.
  • Make sure your device is running the latest software, please update it if not.
What should I do if the phone auto powers off and on or reboots?

A. Please verify the possible reason and follow the troubleshooting steps below to solve the issue:

  • If the phone has powered off automatically due to low battery, please charge the phone when you see the low battery reminder.
  • If there is bad contact of phone battery, please reload the battery and make sure that the battery has correct contact with the phone.
  • The automatic power-on/off function could be turned on via phone settings, please change the appropriate settings or uninstall the corresponding applications.
  • There could be too many running applications, which may cause reboot due to low memory, please terminate unused applications to ensure sufficient memory for phone operation.
  • If the phone is under high load for a long time, it could cause power-off due to overheat self-protection, please make sure the phone is running under allowed temperature range.
  • If the SIM card is loose or, if there’s bad contact between SIM card and phone, please reinstall the SIM card and ensure good contact with the phone.
What should I do if the phone cannot connect to WiFi?

A. Please verify the possible reason and follow the troubleshooting steps below to solve your issue:

  • If the WiFi signal is too weak to establish the connection, please make sure you are within a strong WiFi network to connect.
  • Check if there are connection restrictions, which have been set on wireless router (such as MAC/IP filtering), please change the connection restriction of the router.
  • If phone firmware is faulty, please download the latest firmware update from official website and update the phone.
What should I do if the touch screen is not working?

A. Please verify the possible reason and follow the troubleshooting steps below to solve your issue:

  • If there is any interference with the phone, due to the static electricity caused by the friction, please gently press the power button to turn off the screen and turn it back on. In most cases this fault can be solved with this step.
  • If the phone screen is humid or wet, please wipe away the water on the phone screen to recover the screen-touch function.
  • If there are running applications that are slowing down the system, please wait until the system is back to normal or close corresponding applications.
  • If the phone firmware or the screen itself is faulty, please download the firmware from the official website and update the phone.
Where can I buy i•onik spare parts?

A. You can purchase original parts and accessories at authorized i•onik service centers. Click on the link below to know more.

Support

My device is not behaving adequately. The layout of the interface is mirrored and remains in that position. What should I do?

A. It is necessary to do the device diagnostics. Please contact our authorized service center on this matter, click on the link below to know more.
Support
Have the guarantee coupon and the bill of purchase with you. The service center will repair the device and rectify the issue.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt

Start typing and press Enter to search